Veteran Support Network (referred to in this Privacy Policy as “we”, or “us”) is a company registered in England and Wales, whose registered number is 14315192  and whose registered address is at Middleport Pottery, Port Street, Stoke-On-Trent, England, ST6 3PE.

The purpose of this policy is to set out how we use personal information that we may obtain about you. By either browsing or registering as a user on (“the Website”).

If you have any questions in respect of this privacy policy please email [email protected]

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in any of the forms on the Website. This includes information provided such as your name, email address, billing address, delivery address, telephone number, product selections, credit cards or other payment information and passwords.
  • Registration or Contact Form(s) or when you sign up to receive newsletters.
  • If you contact us, we may keep a record of that correspondence.
  • When someone refers you.
  • Details of Donations you make through the Website.


How we use your data

We use information held about you in the following ways:

  • To fulfil any agreement we have entered into with you. For example to send you products you have purchased.
  • To keep you informed of such products and services (including special offers, discounts, offers, competitions which we consider may be of interest to you). We will only contact you by email and post when you have “opted in” to these services. You can ‘opt out’ of receiving these communications at the point at which we collect your personal data or at any other time by contacting us via [email protected]


Our legal basis for processing your data:

Under law we generally use a condition called ‘legitimate interest’ to process your personal data. We process your data in our legitimate interest to generate revenue and thereby provide support to veterans and their families.

When you buy a product from us and we collect data to fulfil your order, such as your email address, postal address and contact telephone number we process your data as it is necessary for the fulfilment of the contract between us.

When you submit your personal information to us, either purchasing a product, creating an online account, subscribing to our newsletters or requesting further information such as requesting a catalogue we will store your data in a database and record activities that you undertake. We do this to enable us to complete any orders you make with us or to maintain any preferences you have for receiving information from us and to ensure we supress our contact with you when you have requested us to do so.

Who your data may be transferred to:

We may give information about you to the following, who may use it for the same purposes as set out above:

To employees or volunteers of Veteran Support Network (or associate companies) to administer any accounts, products and services provided to you by Veteran Support Network now or in the future;

To Shopify who assist us with the operation of this online shop;

To Facebook with whom we have an enhanced data sharing arrangement to help us reach and communicate with existing and potential customers more efficiently;

To AWIN with whom we have an affiliate marketing arrangement and to Google who via the Google Merchant Centre will access your personal data submitted to Shopify.

To a limited number of other suppliers with whom we have in place written contracts which ensure that your personal data is kept secure in compliance with the Data Protection Act 2018.

To anyone to whom we transfer or may transfer our rights and duties under our agreement with you;

If we have a duty to do so or if the law allows us to do so;

Where we seek to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records including how you conduct your account, to other associated companies of Veteran Support Network, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way;

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

If you have any concerns in respect of data sharing please contact [email protected]

Where we store your data

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access in accordance with the Data Protection Act 2018.

How long your data will be kept

Your data will be kept within our database for 3 years from the point you last made contact with us as an ‘active’ record after that point it will remain in the same database as a ‘lapsed’ record where it may be retained for a further 7 years.

We will not keep any payment information on our systems, this will be managed by our payment partners INSERT DETAILS AND REWORD

How you are in control:

You are in control of the data we hold about you and at any time you can request:

To have access to your personal data and information regarding how we deal with it;

To object to our handling of your personal data;

To prevent automated decision-making;

To have any inaccuracies in your personal data corrected;

To restrict the data held about you;

To have a copy of the personal data held about you;

To have your data deleted.

You can make a request for any of the above by emailing [email protected]

In all cases your request will be fulfilled unless there is a legal reason not to do so which will be explained to you at the time of your request.  If you are unhappy about how your personal data is managed you can raise a concern or complaint with the Information Commissioner, telephone: 0303 123 1113 website:

Changes to our privacy policy.  

Any changes we may make to our privacy policy in the future will be posted on this page.